Privacy Policy

1. Introduction

ChannelFlex Inc. ("Company," "we," "us," or "our") is committed to protecting the privacy of our customers and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our B2B SaaS platform and related services.

ChannelFlex is a B2B SaaS platform that automates RFQ to quote creation, manages PO processing, automates supplier RFQs, and provides pricing and margin intelligence for businesses.

By accessing or using our services, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access our services. Our services are intended for B2B businesses and users must be 18 years of age or older.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, company name, job title, and contact details when you create an account or request a demo.
• Business Documents: RFQ documents, purchase orders (POs), quotes, pricing data, BOM data, SKU information, and other business documents you upload to our platform.
• Communications: Information you provide when contacting our support team or participating in surveys.
• Payment Information: Billing details processed securely through our third-party payment processors.

2.2 Automatically Collected Information

• Device and Browser Information: IP address, browser type and version, operating system, and device identifiers.
• Cookies: We use cookies to maintain sessions, remember preferences, and improve your experience.
• Analytics Data: Information about how you interact with our platform, including pages visited, features used, time spent, and actions taken.

3. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain our services
• Automate RFQ to quote creation and PO processing
• Provide pricing and margin intelligence
• Improve and personalize user experience
• Communicate with you about your account, updates, and support
• Send marketing communications (with your consent)
• Analyze usage to improve our platform
• Detect, prevent, and address technical issues or security threats
• Comply with legal obligations

3.1 AI and Machine Learning

We may use de-identified and aggregated data to train and improve our AI and machine learning models. This data is stripped of any personally identifiable information and cannot be traced back to individual customers. We do not use identifiable customer data for AI/ML training purposes.

4. Data Sharing and Disclosure

We may share your information with:

• Amazon Web Services (AWS): Our cloud infrastructure provider for hosting and data storage.
• Google Analytics: For website and platform usage analytics.
• Payment Processors: Third-party vendors who securely process billing and payments.
• Business Partners: With your consent, to facilitate integrations you have enabled.
• Legal Requirements: When required by law, subpoena, or to protect our rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information or business data to third parties.

5. Data Security

We implement industry-standard security measures to protect your data, including:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS protocols.
• AWS Infrastructure: Our platform is hosted on Amazon Web Services, utilizing their enterprise-grade security infrastructure.
• Encryption of data at rest
• Access controls and authentication requirements
• Regular security assessments and audits

While we strive to protect your information, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Upon account termination, your data will be deleted within 30 days, unless retention is required by law or for legitimate business purposes such as resolving disputes or enforcing agreements.

You may request export of your data at any time while your account is active or within 30 days of termination.

7. Your Rights and Choices

You have the right to:

• Access: Request access to the personal information and business data we hold about you.
• Export: Export your data in a portable format.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your data (subject to legal retention requirements).
• Restrict Processing: Object to or restrict certain processing activities.
• Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at support@channelflex.com.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze site traffic and usage
• Deliver targeted advertising (with consent where required)

You can control cookies through your browser settings. Disabling cookies may affect functionality.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: